General provisions and cancellation policy. 
Cancellation policy for individual room bookings and groups
(For group, event, and conference bookings, please also see further down the page.) 

Generally 
You and Fulufjällsgården agree on the terms of the room rental. Unless a special agreement has been reached, the following rules apply. Special rules apply for conferences and group bookings (see further down the page). 

Ordering and confirmation  
An order is binding as it has been confirmed and you have received a booking number. This can be done orally, in writing or via a booking system. When ordering, you need at least to provide names, telephone numbers, approximate arrival and departure time. 

Arrival and departure  
The hostel room is at your disposal no later than 8 pm. 15.00 day of arrival. Departure day you must leave the room no later than at. 11:00. Conference and group participants we ask to check out before 10.00. The room is reserved for arrivals until 10 pm. 18:00. If you arrive later, you need to notify the hostel in advance. 

Cancellation and non-arrival. 
Individual room:   Unless otherwise agreed at the time of booking, cancellation must be made no later than at. 15.00 the day before the day of arrival. If you do not cancel without cancellation or cancel later than   later than 15.00 the day before the day of arrival, you must pay for a day. If Fulufjällsgården has had special costs as a result of your booking, you must reimburse them. 
Groups: Unless otherwise agreed at the time of booking, cancellation must be made at the latest one week before the day of arrival. If you do not cancel without cancellation or cancel later than one week before the date of arrival, you will pay for the package. If Fulufjällsgården has had special costs as a result of your booking, you must reimburse them. 

Early departure and stay indefinitely  
If you have booked for a certain period but depart earlier, you will pay the same compensation as in case of late cancellation. In addition to the price for the time you stayed at Fulufjällsgården, you pay for another day. 

Fulufjällsgården obligations and your own wishes 
If the hostel cannot provide you with a room on arrival, as agreed, you are entitled to receive an equivalent or better room at the hostel or other accommodation of at least equivalent standard at no additional cost. If you get extra hassle or costs, we will also replace this. 

The hostel is non-smoking and pet-free (pets are allowed in the cabins). In the event of a smoking ban or an animal ban, the hostel is entitled to charge the customer violation fee and costs. 

Payment  
Payment is usually made on arrival or departure from the hostel. We receive the most common payment and credit cards, Swish and cash. 

Storage of   valuables and   luggage in the room 
Fulufjällsgården takes no strict responsibility for the property you keep in the room or in the cabin.  

Your own safety  
Always find out where emergency exits, alarm buttons and fire extinguishers are located. Look for details in the information on the inside of the room door.